Think of us as part of your team

A Shopify retainer that fits around how you already work. We look after your store month to month, get to know it as well as you do, and pick up whatever’s next on the list.

Hours

Agreed together, monthly

You get

You get

Set hours, priority help, monthly review

Book a call

Book a call

How your hours work

How your hours work

Sound familiar?

What’s included

Everything your store needs after launch

Your hours go wherever they’ll make the biggest difference that month. Some months that’s fixes, some months it’s growth.

Fixes and upkeep

Theme and app updates, broken things fixed, and checks that everything still works after Shopify changes something.

Conversion improvements

Small, steady changes to product pages, navigation, cart and checkout, based on what your data says.

New pages and campaigns

Landing pages, seasonal campaigns, new collections and launches, built properly rather than squeezed into a template.

Email and Klaviyo

Pop-ups, flows and lists that keep working alongside your store as it changes.

Priority help

When something breaks, you’re at the front of the queue, not waiting for a quote.

Monthly review

What we did, what it changed and what’s next, in plain English with the numbers that matter.

  • Fixes and upkeep

    Theme and app updates, broken things fixed, and checks that everything still works after Shopify changes something.

  • Conversion improvements

    Small, steady changes to product pages, navigation, cart and checkout, based on what your data says.

  • New pages and campaigns

    Landing pages, seasonal campaigns, new collections and launches, built properly rather than squeezed into a template.

  • Email and Klaviyo

    Pop-ups, flows and lists that keep working alongside your store as it changes.

  • Priority help

    When something breaks, you’re at the front of the queue, not waiting for a quote.

  • Monthly review

    What we did, what it changed and what’s next, in plain English with the numbers that matter.

How it works

A month on retainer

Start of month

Plan

We agree the month’s priorities, from your list and our recommendations.

During the month

Do

We work through it and keep you posted as things go live.

End of month

Review

A short report on what changed, then we plan the next month together.

New clients start with a store audit, so month one already has a plan.

How your hours work

Hours that fit your month

No fixed tiers. Every store needs something different, so we work out the right amount of time together.

01

Agree your hours

We look at your list and your goals, then agree how many hours a month makes sense. No packages to squeeze into.

02

See where they go

You always know what your hours have been spent on and what’s coming up next.

03

Get a heads-up

We’ll tell you before you reach the end of your hours, so there are no surprises and nothing gets cut off mid-job.

04

Change it month to month

Busy season coming? Add hours. Quieter month? Scale back. Just let us know before the month starts.

  • 01

    Agree your hours

    We look at your list and your goals, then agree how many hours a month makes sense. No packages to squeeze into.

  • 02

    See where they go

    You always know what your hours have been spent on and what’s coming up next.

  • 03

    Get a heads-up

    We’ll tell you before you reach the end of your hours, so there are no surprises and nothing gets cut off mid-job.

  • 04

    Change it month to month

    Busy season coming? Add hours. Quieter month? Scale back. Just let us know before the month starts.

Not ready for monthly? Book a one-off Flexi block of our time for a specific job.

Not ready for monthly? Book a one-off Flexi block of our time for a specific job.

How Flexi works

FAQ

Before you sign up.

Everything you need to know about working with us. Still have questions? Book a free call and we’ll walk you through it.

How much does a Shopify retainer cost?

It depends on how many hours you need. We agree that together on a call, and you can change it month to month.

How much does a Shopify retainer cost?

It depends on how many hours you need. We agree that together on a call, and you can change it month to month.

How long do we have to commit for?

An initial [X] months, then it rolls monthly. Change your hours or stop with a month’s notice.

How long do we have to commit for?

An initial [X] months, then it rolls monthly. Change your hours or stop with a month’s notice.

What happens to hours we don’t use?

[Confirm: unused hours roll over for one month / are used on agreed improvements.]

What happens to hours we don’t use?

[Confirm: unused hours roll over for one month / are used on agreed improvements.]

How quickly will you respond?

Within [X] working hours, and the same day for anything that’s stopping sales.

How quickly will you respond?

Within [X] working hours, and the same day for anything that’s stopping sales.

Do we need an audit first?

We recommend it. The audit becomes your first month’s plan, so no time is wasted working out where to start.

Do we need an audit first?

We recommend it. The audit becomes your first month’s plan, so no time is wasted working out where to start.

What isn’t covered?

Full rebuilds and migrations are quoted as separate projects. A retainer is for everything that happens after.

What isn’t covered?

Full rebuilds and migrations are quoted as separate projects. A retainer is for everything that happens after.

Can you look after a store you didn’t build?

Yes. Most retainer clients come to us with a store someone else built.

Fig & Function

Stop letting the to-do list win.

Book a call and show us what’s on your list. We’ll tell you honestly how many hours it needs.

Book a call

Book a call

hello@figandfunction.com